Refund policy

Refund & Satisfaction Policy — Digital Downloads

All Pioneer Living video and resource downloads are digital products delivered instantly upon purchase. Because of the nature of digital content, please review the following policy before purchasing.

Satisfaction Guarantee

If you are not satisfied with your purchase, contact us within 7 days of your purchase date using our Contact Form to request a refund. We want educators and organizations to feel confident using our materials, and we’re happy to make it right if something isn’t a fit.

Deletion Requirement

Refunds are conditioned on the deletion of all downloaded files. By requesting a refund, you confirm that you have permanently deleted the video file(s) and any accompanying resource materials from your computer, device, or any cloud storage, and that you will not retain, share, screen, or use the content in any form going forward. We reserve the right to request written confirmation of deletion before processing a refund.

What Doesn’t Qualify

Because these are licensed educational materials, refunds cannot be issued if:

• The content has already been screened, presented, or distributed to any audience

• More than 7 days have passed since purchase

• The request is for a change of mind after use of the resource materials (worksheets, lesson guides, etc.) in a classroom or workshop setting

How to Request a Refund

Email us using our Contact Form with your order number and the reason for your request. Refunds are processed to the original payment method within 5–10 business days of approval.

Licensing Reminder

All Pioneer Living downloads are for the single-site or single-user public performance license specified at checkout. Redistribution, resale, or public sharing beyond your licensed use is not permitted, refund or no refund.